Legal and support
Refund Policy
Last updated: November 6, 2026
This policy applies to DOQUENCE memberships purchased through Paddle. The free Beta has no charge; no membership fee is taken before purchases open.
Operator and contact details
Operator: 广州星启序科技有限公司, a company registered in China.
Unified Social Credit Code: 91440111MAKQBMCR40.
Product brand: DOQUENCE.
Registered address: 广州市白云区棠景街机场路585号1102房之C5029室.
Customer support and privacy contact: jacquaribtonoaq@gmail.com.
Within 7 days of purchase
Within 7 days of purchase, you may request a full refund without giving a reason.
Refunds after 7 days
After 7 days, contact us to apply. An approved refund is proportional to the unused membership period: refund = amount actually paid for the order × remaining membership days ÷ total membership days for that order.
The calculation covers only the order being refunded. For extended memberships or existing gifts, we distinguish each order and its membership period; other orders and gift periods are not included in the refund amount. Discounted orders use the amount actually paid. Gift memberships and coupons have no cash redemption value.
How to apply
Email jacquaribtonoaq@gmail.com from your registered email address, including your DOQUENCE account email, the related Paddle transaction or receipt number, and the order you want refunded. We reply within 3 business days. Do not send login passwords or complete payment-card details.
You may also request a refund using the support link in your Paddle receipt or https://paddle.net.
Processing and receiving a refund
Paddle is the Merchant of Record and authorized reseller. Approved refunds are processed through Paddle and returned to the original payment method where possible. Processing and arrival times depend on applicable rules, the payment method, and your bank or wallet.
Paddle buyer terms: https://www.paddle.com/legal/buyer-terms. Paddle refund policy: https://www.paddle.com/legal/refund-policy.
Your membership after a refund
A full refund revokes the membership time granted by the refunded order. A partial refund shortens that order’s membership time by the refunded proportion. Membership benefits from other orders or gifts continue to be calculated under their applicable rules.
If no other valid membership remains, the account returns to the free plan. Completed chapters remain available for review under free-plan rules.
Your statutory rights
This policy does not limit withdrawal rights, refunds, remedies for defects, or other non-excludable rights under applicable consumer law. Some countries or regions provide longer periods or different conditions; more favorable rights that apply by law are not restricted by the 7-day period above.
Paddle may also handle requests under its buyer terms and refund policy. This policy does not remove a more favorable refund commitment we have made.